FAQ

Order help

Where is my order?

Most orders take 7-14 days to arrive at a customers door after 1-3 business days of processing time (unless otherwise stated on a product detail page). However, please allow 14-21 days for your order to arrive in case of customs or holiday delays.

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

I received a damaged or faulty Item, what do I do?

Please email us immediately at info@studiosunneva.co.uk if there is any damage or if your item is faulty. We will ship a replacement with expedited shipping. Some couriers are rough with fragile shipments and it is usually out of our control. However, we will make sure you end up receiving a working item.

My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Can I Request a Refund?

Of course, we offer a 30-day money-back guarantee on all of our products! However, if you've used or damaged the product we sent you we will unfortunately not let you return it to us. Please request a refund by emailing us at info@studiosunneva.co.uk . Once approved, please send your item back to us

Do you have more information on each item?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please message us through the chat function on our website, or by emailing us at info@studiosunneva.co.uk

What is the return policy?

We have a 30-day return policy.

If for any reason, you are not satisfied, please reach out to us at info@studiosunneva.co.uk and we will happily credit your purchase price of the item returned to us in original condition.


Please see Terms and Conditions for our full return policy.

My question isn’t listed here - who can I speak to?

If you have a question about your order, a query about one of our products or a general enquiry, please don’t hesitate to get in touch with our helpful Customer Service team through our chat or or by emailing us at info@studiosunneva.co.uk

Shipping & Tracking

Do you ship internationally?

We ship FREE to most countries worldwide. Please note items usually take around 2-3 weeks to arrive, but please allow up to 30 days for an item to arrive. This delivery time is not guaranteed, but we do try to get you your item as soon as possible.

*Some international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase. Please be sure to research your countries rules, regulations, tariffs and duties before placing your order.

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

How much does it cost to post to my country?

We ship FREE to most countries worldwide. Please note items usually take around 2-3 weeks to arrive, but please allow up to 30 days for an item to arrive. This delivery time is not guaranteed, but we do try to get you your item as soon as possible.

*Some international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase. Please be sure to research your countries rules, regulations, tariffs and duties before placing your order.

My question isn’t listed here - who can I speak to?

If you have a question about your order, a query about one of our products or a general enquiry, please don’t hesitate to get in touch with our helpful
Customer Service team through our website chat or by emailing us at info@studiosunneva.co.uk